Hotbet's Privacy Policy

Thank you for trusting hotbet. This Privacy Policy serves as a clear agreement between hotbet and its users regarding the protection of personal data. By using the hotbet website or mobile app, you are considered to have accepted this policy.

Hotbet believes your personal data belongs to you alone. We collect it only to provide you with a better experience — never for unnecessary purposes. hotbet's privacy policy is built to international standards and updated on a regular basis.

If this policy changes, hotbet will notify you via your registered email or a platform notification. Continued use of hotbet after any changes constitutes acceptance of the updated policy.

Hotbet only collects the information needed to provide you with the right services. Data collection falls into three categories:

2.1 Information You Provide Directly

When you register or manage your account on hotbet, the following information is collected directly from you:

• Full Name & Date of Birth
• Email address and mobile number
• Residential Address
• National ID / Passport Number (for KYC verification)
• Payment Method Details (bKash / Nagad / Rocket number)
• Account login credentials (username and password stored in encrypted form)

2.2 Automatically Collected Information

The following information is collected automatically while using the hotbet platform:

2.3 Information from Third Parties

In certain cases, hotbet may also receive information from third parties, such as:

• Transaction confirmation data from payment processors
• Identity verification results from KYC verification agencies
• Risk assessment data from the anti-fraud system

Hotbet uses your information only for the purposes listed below — nothing more:

• Account Management: To handle registration, login, identity verification, and account security.
• Financial Transactions: To process deposits and withdrawals and meet related legal obligations.
• Service Improvement: To improve platform performance, features, and the overall user experience.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Contact: To send important updates, security alerts, and provide customer support.
• Promotions: To send you relevant offers, if you have opted in to marketing communications.
• Legal Compliance: To comply with directives from regulatory authorities and orders from courts of law.

Hotbet may share your data only in limited circumstances and under strict conditions. It is never shared for commercial purposes or without your consent.

Limited Sharing Scenarios

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket solely to process deposits and withdrawals.
• KYC Partner: Only the necessary documents are shared with approved verification agencies solely for identity verification purposes.
• Legal Obligations: Disclosure of information is legally required in response to court orders, regulatory investigations, or other legal processes.
• Security Partners: Limited data may be shared with anti-fraud systems to help prevent fraud and money laundering.
• Business Transfers: In the event of a business transfer, user data may pass to the new owner — but the same privacy policy will continue to apply.

Hotbet uses cookies on its website and app to enhance the user experience. Cookies are small data files stored on your device.

Cookie Type

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain hotbet features from working properly.

Hotbet does not retain your data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Account Information: Retained for the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 5 to 7 years in accordance with Bangladesh financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Betting History: For the duration of account activity and up to 2 years after closure.
• Cookies & Session Logs: Deleted when the associated cookie expires.

Every registered hotbet user has the following rights over their personal data. To exercise any of these rights, contact us at support@hotbet.ws:

Hotbet is strictly prohibited for anyone under 18. We never knowingly collect personal information from minors.

If a minor is found to have registered on hotbet, their account will be closed immediately and all collected data will be permanently deleted.

Hotbet uses industry-leading security technology to protect your data. The key pillars of our security framework are:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at the time of login.
• Real-Time Monitoring: Suspicious activity is monitored around the clock, 24/7.
• Password Hashing: Passwords are never stored in plain text — advanced hashing algorithms are used instead.
• Regular Security Audits: Regular system audits are conducted by third-party security experts.
• Data Backup: Data is regularly backed up to secure servers.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact hotbet:

• Email: support@hotbet.ws
• Response Time: Within 72 hours on business days
• Language: Support available in both Bangla and English

If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.